Questions? Call Us: +91 9918003001 FAX: 443-552-7478
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Questions? Call Us: +91 9918003001
Quick Contact

OUR INFRASTRUCTURE

 

RHD Limited (BPO Unit) has a state-of-art infrastructure in Kanpur spread in a centrally air-conditioned area of 8000 square feet. The Operations Floor has a capacity of 500 seats on cube predictive dialer with blended solutions, operating in three shifts with 24x7 support system. The whole technical infrastructure has been designed as per the latest industry standards.

We have designed our voice architecture considering the need of high availability and high quality. We use proven Cisco ICM VoIP technology for our voice services. This approach enables us to quickly scale up our operations for individual clients with easy and inexpensive addition and partition of new clients to our infrastructure. Our robust infrastructure enables us to cater to the exclusive and high end needs of our customers in a seamless manner, leading to faster uptime, better transparency and lower costs with our proven capabilities and deep domain expertise. We ensure that our organization's functionalities are aligned with client's expectations.

The unique fusion of latest technology, skilled human-resource and stringent quality check right on the floor ensures high-end customer service. Every delivery resource is very well trained to succeed with high standards of accuracy, quality, training and delivery commitments.

Our facility includes following:

 
  • Secured VLAN for off shore clients
  • CISCO Catalyst Switches
  • HP Servers
  • ISDNPRI: VoIP services with SIP protocol for International Calling. For this service, we use Tata Communications and World Phone
  • CMS software and Cube Dialer for a skill based routing for timely reporting.
  • Well Structured LAN cabling



  • Desktops/Laptops of HCL, Dell and Lenovo
  • 3750 Series Router
  • Predictive Contact Centre Dialer
  • Free Mate Headsets
  • Internet Lease line with 8E1 speed dedicated, guaranteed uptime

Get in Touch with Us
 
2345Clients
123Complete Projects
5740Happy Customers
250Employees

TESTIMONIALS

 

The best way to get to know about the quality of our services is to hear it from those whom we already work with.
Take a look at client and employee testimonials.

“I'm so lucky to have such a great team to partner with – cheers!”

Michael Smart
We are happy that the quality of work and attention to detail was quite impressive. The RHD Limited (BPO Unit) team has consistently delivered levels of commitment, domain expertise, technical skills, reliability and quality of service.
Michael SmartIT Project Manager
Alexander Brown
I personally was very impressed on how quick they took over our entire documentation - both Import and Export. It has been flawless, the speed is amazing.
Alexander BrownRepairing Manager
Barbara Mcdoe
We chose RHD Limited (BPO Unit) because of their deep understanding of the logistics industry, strong customer care capabilities, insightful customer analytics and their strong infrastructure for round-the-clock delivery.
Barbara McdoeMedical Marketing Manager
Ani Mcdoe
We are dedicated towards providing our customers a credible and responsible customer services center. Revamping the customer service builds on our company's philosophy of consistently improving the quality and reliability of our operations. We chose RHD Limited (BPO Unit) and we are extremely happy with them.
Ani McdoeAccount Head
Ina Mcdoe
Partnering with RHD Limited (BPO Unit) has provided an efficient, flexible, cost-effective solution to meet our outsourcing needs. Their contribution to the Operations has proved invaluable and they have clearly demonstrated their commitment to reliability and quality in providing outsource solutions.
BarneyMarketing Manager
The Operations Floor has a capacity of 500 seats on cube predictive dialer with blended solutions, operating in three shifts with 24x7 support system.

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